The Customer may withdraw from the order within 10 days from receipt of the goods, by sending a registered letter at the Lunari fur&fashion Kamiros srl, Via Vercelli 38 – 00182 Rome, providing for the restitution of what received in the following methods.
– Return Instructions
1. To request permission to return, the customer must send a mail to email@example.com. The e-mail must specify codes of the items you wish to return and desired compensation: change size, store credit or refund. Once we receive your return request, Lunari fur&fashion will send a written confirmation containing the Return Authorization Number (RAN).
2. The refund must be carried out by the courier specified in the email sent by the Lunari fur&fashion. The Return Authorization Number must be written on the consignment note which must be completed as indicated in the e-mail sent from the Returns department by Lunari fur&fashion (the courier will bring a consignment note at the time of withdrawal of the package).
3. The return shipment is free of charge.
4. The customer can choose from 3 types of compensation:
– CHANGE SIZE
It is possible to change to a different size, and/or a different color, of the same item, if available. You can not change the item with a different one.
There is only one free-returnable for any authorized return.
Refunds will be processed as soon as the receipt, verification and acceptance of the article returned is complete.
For orders paid cash on delivery, the customer must notify his data bank for repayment by bank transfer, or his personal information for reimbursement by postal order.
For orders paid by Paypal or bank transfer, the amount will be returned to the original account.
– TERMS AND CONDITIONS
• The security thread present on returned items must be neither cut nor broken. The items must not have been worn, washed or altered and must not show any signs of use and do not show signs of any kind.
• Each item must be returned with all labels, packaging and accessories (hangers, garment covers, etc.) received along with the order.
• All accessories must be returned with their original package, which is considered to all intents and purposes an integral part of the product itself and that should not have been in any way damaged and / or altered, or used as a single outer packaging.
• Items must be shipped in the box with which they have been sent.
• In the event that the customer receives defective goods, or that errors in shipments are due to Lunari fur&fashion, is required to follow the same instructions above. Lunari fur&fashion reserves the right to request photographic evidence before authorizing returns for defective merchandise and bear the shipping costs for the return of the goods.
• Lunari fur&fashion reserves the right to refuse unauthorized returns or items sent by courier services other than those specified in the mail with instructions to return. Acceptance of these returns, however, involves a charge equal to 12% of the value of the returned goods.